The Mechanized Information Center, a department of The Ohio State University Libraries, offers to the campus community several batch-mode information services from commercially available data bases. The search request interview provides an opportunity for instruction regarding OSU's computer-based literature searches, automated library facilities,…

Provides an example of a course integrated library instruction assignment in biographical research for undergraduate journalism students. The assignment is shown to accomplish three goals: development of library skills, knowledge of important living journalists, and a review of interviewing techniques. (EM)

Master's students in library science and students in a library technician program were asked to read scripts of reference interviews in which the amount of bibliographic instruction and the "maleness" or "femaleness" of questions were varied. They were then asked to make a judgment about the competence of the reference…

Discussion of occupational mistakes focuses on a study of mistakes in reference performance of librarians, paraprofessionals, and student assistants at an academic library. Topics discussed include technical and judgment errors, redefining the reference process, normative errors, instructional goals of the reference staff, and suggestions for…