Discussion of a statement of goals and objectives for reference department staff is based on an informal survey of reference managers in academic and public libraries and professional literature of planning. Strategies for developing statements (role of manager, arriving at goals, setting priorities, developing objectives) are described. Fifteen…

Describes results of a survey of heads of interlibrary loan at Association of Research Libraries (ARL) academic libraries that was conducted in 1988. Highlights include location; personnel organization; staffing patterns, including librarians, nonprofessionals, and student assistants; and services offered, including document delivery and the use…

Examines the commitment to bibliographic instruction in academic research libraries by comparing the existing instructional practices, clienteles, staff involvement, and support structure in those libraries having bibliographic instruction coordinators with those in which the instructional programs are still managed directly by reference…

Discussion of the homeless in American public libraries focuses on harmless individuals who may be considered nuisance by library staff/patrons. Highlights include literature about problem library patrons, national problem, social issues, major themes (offense to others and library staff, balancing rights, and elitism), and implications for…

Fiscal austerity in libraries has forced some administrators to consider alternatives such as computerized reference services or non-professional staff at the reference desk for reducing the cost of professional reference service. (JAB)

This new column discusses the need for gaining administrative and academic support for library instruction programs to improve "library literacy," i.e., the learning of the basic skills for finding information, and summarizes the findings of a five-year experiment at the University of Colorado to improve/increase faculty and student…

Explains how transactional analysis could be used for understanding the problems of an academic library reference department. (PF)

The University of Washington (Seattle) developed an administrative process that integrates user needs assessment. The user-centered library is defined and assessment initiatives including policies, surveys, analysis of resource allocation, and professional development are discussed. (AEF)

Discusses how to develop library collections for Spanish-speaking users based on a presentation at the 1994 ALA (American Library Association) annual convention in Miami Beach (Florida). Highlights include selection and acquisition tools, reviewing media, vendors, keeping collections current, distributors and booksellers, administrative and…

Discussion of the connection between bibliographic instruction and collection development from a management perspective focuses on a project of data collection and analysis developed at the University of Colorado at Denver's Auraria Library. Information on individual disciplines is compiled and analyzed, and a needs assessment for bibliographic…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…

Presents a model that can accommodate staff preferences when determining a reference desk schedule using a microcomputer, the Lotus 1-2-3 spreadsheet software, and the linear programing software LP83. (eight references) (MES)

Argues that in-house database building offers possibilities for staff development, can provide important links between the library and the community, and can become important tools for local networking and cooperative collection development. Issues related to database planning, design, and testing are discussed, and several examples of existing…

Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)

Presents results of managerial rotation program (librarians take turns on two-year cycle serving as department head) in medium-sized academic library reference department. An assessment of both the advantages and disadvantages of such a plan examines impact of this innovative and collegial management technique on staff, library, and patrons. (7…