A lighthearted expose of non-typical patrons and their use and abuse of the reference librarian. (JAB)

Discussion of the guidelines which were prepared "to establish a conceptual framework of service" for all libraries by the Standards Committee of the Reference and Adult Services Division (RASD) of the American Library Association. (JAB)

Examines current developments by public libraries in the area of services designed to meet the information needs of female clientele. (FM)

Libraries must provide more than the usual reference services by taping community information sources such as social agencies, religious organizations, local clubs and societies, local businesses, and residents who have special knowledge. The library must also take an active, rather than passive, role in delivering information. (LS)

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

Examines library services to Hispanic Americans in general, with reference to the predominantly Hispanic community served by the public library at Fabens, Texas. The concepts of ethnic competence, cultural awareness, and cross-cultural service are discussed in this context. (18 references) (MES)

If the library is to serve a communication function, we need not only to gain further insight into the nature and pattern of the interpersonal encounter through scholarly research, but also to have a clearly defined notion of the library's role in today's rapidly changing society. (38 references) (Author)

Examines cultural and personal factors which may affect an individual's request for medical information from a librarian and the concept of the librarian as "educator-catalyst" working with health care professionals, highlighting self-destructive tendencies of society, negative effects of some advertising, the flood tide of health…

Provides an individual's response to article by Dr. Paul Kay in the same issue of "RQ" regarding the use of health care information. Patron's health-related needs, the role of the librarian, the reference interview, and bibliotherapy are highlighted. Five references are listed. (EJS)

Examines the role of library reference services in the enhancement of cultural literacy. The discussion covers the relationship between the extent of cultural literacy possessed by reference librarians and the quality of librarian patron interactions, and the role of reference sources in the cultural literacy of librarians and patrons. (53…

This survey of public library use in Arthur, Illinois, reveals that 14 percent of nearby Amish population have purchased nonresident, family library cards. Comparison with rural populations in downstate Illinois and library use in Ohio Amish settlements suggests changes in Amish culture and role of public libraries near Amish settlements. Includes…

Refutes several popular but ill-founded arguments against user education for public library patrons to suggest that the only real issue is the extent of library involvement. This adaptation from a soon-to-be-published book on library user education includes seven references. (RAA)

As background for defining public library adult services in the 1980s the perceived role of the public library in the United States since its inception is summarized and changing definitions are analyzed. Data collection and analysis plans for the Adult Services in the Eighties Project are described. (EM)

Eight librarians express their views on the state of the libraries' reference services with some suggestions for their improvement. (37 references) (NH)

Reviews the current dynamic nature of library service to the disabled and institutionalized, emphasizing that the concept underlying the provision of special materials, facilities, and programs for such persons is not essentially different from that which underlies service to other adults: the librarian's role is to serve as intermediary between…