Compiling bibliographies is a pastime that is at once fascinating, aggravating, and satisfying. The author presents some thoughts on the techniques of compiling bibliographies. (MF)

A better understanding of the reference process can result in better reference services. Seven models and flowcharts representing different approaches to reference work are reproduced and discussed. (4 references) (DH)

Describes the following aspects of an information session held by the reference staff at Northwestern University to explain the nature of their work to their technical services counterparts: (1) motivation for the session; (2) goals; (3) format; (4) reference service issues; (5) reaction; (6) elements of success of the session; and (7) future…

The history of the Reference and Adult Services Division (RASD) of the American Library Association is traced from the creation of the individual adult and reference service divisions through the merger that formed RASD. Focuses on the origin, structure, and activities of the division and on the individuals responsible for the development of RASD.…