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Swope, Mary Jane; Katzer, Jeffrey – RQ, 1972
Difficulties involved with serving users are well known, but until now no one has tried to determine the percentage of those users who have questions but don't ask the librarian for assistance. This survey attempts to identify such users and discover why they don't ask. (16 references) (DH)
Descriptors: Information Seeking, Librarians, Library Education, Library Services