Presents a four-step model for "planning" or "forecasting" future of adult services in public libraries: (1) identification of forces at work; (2) analysis of probable impacts of one force upon another; (3) identification of preferred (and rejected) elements of future with forces that control elements; and (4) strategies to be…

Discussion of public libraries' information and referral services for culturally diverse communities focuses on a study conducted in southern California that examined the information seeking behavior of ethnolinguistic gatekeepers in minority communities. Topics addressed include information and referral models; information sources; the perception…

Public librarians in Quebec were surveyed to compare their orientation toward a field-specific model of professionalism with their orientation toward a traditional model based on traits derived from other professions. Results indicate that they had a stronger orientation toward the field-specific model to measure the level of professionalism in…