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Kalin, Sally W. – RQ, 1991
Discusses the needs of remote users of online public access catalogs (OPACs). User expectations are discussed; problems encountered by remote-access users are examined, including technical problems and searching problems; support services are described, including instruction, print guides, and online help; and differences from the needs of…
Descriptors: Access to Information, Library Catalogs, Library Instruction, Library Services

Diamond, Tom; McGee, Joan Espey – RQ, 1995
A review of the bibliographic instruction (BI) format for business and career information in a business writing class at Louisiana State University revealed that a new framework was needed. Problems of the current format, results of student surveys, questioning techniques, learning models, and the role of assignments were examined. The conceptual…
Descriptors: Business Education, Career Information Systems, Course Evaluation, Higher Education