Reports the results of an informal survey of reference librarians in large and medium-sized public and academic libraries who were asked how they kept up-to-date on reference materials and techniques. The roles of professional reading, staff meetings, staff information sharing, and conferences and workshops are discussed. (Author/JL)

Describes a study that designed and tested an interlibrary loan (ILL) measurement tool to be used by all types and sizes of libraries in Illinois. Topics discussed include data collection processes, use of the information for resource sharing, and a continuing education program to help librarians use the ILL forms. Sample forms are appended.…

Describes a survey of state library associations that was conducted to gather information about professional development and continuing education opportunities. Issues addressed include goals of state library associations, budgets for professional development, opportunities for professional development, programs and workshops, association…

Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)