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Peer reviewedHilchey, Susan E.; Hurych, Jitka M. – RQ, 1985
Based on questionnaires collected from 1980 to mid-1984, this study evaluates user satisfaction with online reference services at Northern Illinois University Library. Highlights include frequency of databases searched, relevance of references, search value, defining and measuring information needs, and suggestions for improvement of service and…
Descriptors: College Libraries, Databases, Higher Education, Library Services
