Discusses the needs of remote users of online public access catalogs (OPACs). User expectations are discussed; problems encountered by remote-access users are examined, including technical problems and searching problems; support services are described, including instruction, print guides, and online help; and differences from the needs of…

Describes a study that electronically monitored 11 public access terminals at the University of Colorado libraries to produce transaction logs that were used to gather statistics and analyze users' behavior when searching online catalogs. Implications for search instruction and systems design are suggested. (Contains 13 references.) (LRW)

Describes how automation improves genealogical reference services and access to sources at the Genealogical Library, Salt Lake City, Utah. Highlights include specialized access strategies to the computer-output microfiche catalog, the creation of a union catalog, special outputs from an automated system, and future developments in library…

Reports on a transaction log study of the online catalog at North Carolina State University-Raleigh that was conducted to determine users' searching behavior and the problems they experienced. Failure rates for various searches are examined, usage patterns are described, and results are compared with data from earlier studies. (seven references)…

Discusses the need to reevaluate bibliographic instruction in academic libraries for an expanded online environment based on experiences at Moorhead State University (Minnesota). Topics addressed include the addition of databases to local online catalogs; student searching; search patterns; database characteristics; student search skills; library…

Describes a study conducted at the University at Albany, State University of New York, to identify reasons for library users failing to locate items in the online catalog. An analysis of interlibrary loan requests for items owned by the library is described, and implications for library instruction and staffing are suggested. (eight references)…

Without spending any more time or energy compiling the bibliography, by simply making the specifications of our search available to the user, we would have greatly improved the instrument's utility and effectiveness for the user's search. (Author)

Describes how genealogists visiting the Library of Congress can use Library of Congress Information System (LOCIS) to identify genealogies in library's collections. Search strategies within two LOCIS systems--Multiple-Use MARC System (MUMS) and Subject-Oriented-Retriever for Processing Information Online (SCORPIO)--and the PREMARC database for…

Describes bibliographic tools to aid the librarian in locating standards and specifications in the two most commonly faced situations: when the designation of the standard is known, and when standards on a particular subject are needed. International, government, and military standards are covered. A 24-item bibliography is included. (Author/JL)

A study of users' keyword searching success and knowledge using the NOTIS online catalog at Indiana State University revealed a low rate of knowledge about keyword searching. Frequency of catalog use, previous online database searching or computer coursework, and library instruction were found to correlate well with search success and keyword…

Ohio State University Library studied abilities of undergraduates to identify correct sources for answering reference questions when using the online catalog and the Sourcefinder database with its new Question Unit feature. Users located subjects and instructions at a greater percentage with Sourcefinder than with the online catalog. Topics…

Describes a study of faculty members at Texas A&M University that was conducted to determine whether they were searching online databases from their own offices and labs rather than from the library. Cost-effective methods of providing access to online databases by libraries are discussed, and future studies are described. (five references)…