Why Don't They Ask Questions?.

Swope, Mary Jane; Katzer, Jeffrey

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Peer reviewed

ERIC Number: EJ071923

Record Type: Journal

Publication Date: 1972

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Why Don't They Ask Questions?

Swope, Mary Jane; Katzer, Jeffrey

RQ, 12, 2, 161-166, W 72

Difficulties involved with serving users are well known, but until now no one has tried to determine the percentage of those users who have questions but don't ask the librarian for assistance. This survey attempts to identify such users and discover why they don't ask. (16 references) (DH)

Descriptors: Information Seeking, Librarians, Library Education, Library Services, Library Surveys, Library Technicians, Reference Services, Use Studies

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