Analyzing the Reference Process.

Jahoda, Gerald; Olson, Paul E.

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Peer reviewed

ERIC Number: EJ071993

Record Type: CIJE

Publication Date: 1972

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Analyzing the Reference Process

Jahoda, Gerald; Olson, Paul E.

RQ, 12, 2, 148-156, W 72

A better understanding of the reference process can result in better reference services. Seven models and flowcharts representing different approaches to reference work are reproduced and discussed. (4 references) (DH)

Descriptors: Information Science, Library Science, Library Services, Library Technical Processes, Models, Reference Services, Research Methodology

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