Peer reviewedERIC Number: EJ261956
Record Type: Journal
Publication Date: 1982
Pages: N/A
Abstractor: N/A
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Available Date: N/A
Active Listening at the Reference Desk.
Smith, Nathan M.; Fitt, Stephen D.
RQ, v21 n3 p247-49 Spr 1982
Describes the nature of listening behavior and demonstrates how the technique of active listening can be an appropriate approach to enhancing communication between librarians and library patrons during the reference interview. Examples of active listening at the reference desk and suggestions on the effective use of this skill are provided. (Author/JL)
Descriptors: Communication Skills, Information Needs, Librarians, Libraries, Listening Skills, Reference Services
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
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Author Affiliations: N/A
