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| RQ | 572 |
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Peer reviewedDervin, Brenda; Dewdney, Patricia – RQ, 1986
Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)
Descriptors: Communication (Thought Transfer), Communication Skills, Evaluation, Information Seeking
Peer reviewedDiaz, Karen R. – RQ, 1997
Describes a study conducted at Ohio State University libraries that gauged success using the Library Resources Network by having 43 users complete an exercise that forced them to make database selections, use a variety of database interfaces, and select appropriate terminology. Sample screen displays and the questionnaire used are appended.…
Descriptors: Academic Libraries, Computer Interfaces, Computer Networks, Databases
