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Nahl, Diane – RSR: Reference Services Review, 1999
Discusses written instructional materials created by librarians for end users searching database systems. Highlights include novice user studies; the importance of print instruction in digital information environments; a paradigm shift from system-centered to user-centered focuses in technical writing and user documentation for software; and…
Descriptors: Academic Libraries, Computer Software, Databases, Guidelines

Burrow, Gale; Gunter, Linda – RSR: Reference Services Review, 1994
Describes the role of libraries at Claremont Colleges (California) in implementing a CD-ROM local area network to increase use of electronic databases. Highlights include grant funding; hardware; software; user education for faculty and students; future plans; and impact of the new technology on interlibrary loan, document delivery, and reference…
Descriptors: College Libraries, Computer Software, Databases, Futures (of Society)