Reflects on issues raised at the Library of Congress Institute on "Reference Service in a Digital Age." Discusses technology-oriented changes at the Library of Congress; the changing reference service model; collaborative partnerships; staff training; and the role of the reference librarian in the digital environment. (AEF)

Discusses impacts of the Internet on reference services and changing roles for reference librarians. Describes a continuum of libraries (Sutton) from a paper-based (traditional) to a fully digital library. Examines K-12 uses and benefits of digital reference services (question-and-answer services sometimes referred to as AskA's). Describes K-12…

Suggests guidelines to help libraries formalize their electronic reference services. Covers the following issues: administration/management (library division/department, library administration, campus administration, academic departments); services; primary clientele; personnel; infrastructure/facilities; finances; and evaluation. (AEF)