Explores the future of reference librarianship within the context of the enabling technologies that will chart library development in the 21st century. The article types libraries into categories of "traditional,""automated,""hybrid," and "digital." The typology delineates shifts in human/machine…

Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…