An econometric model of library reference service is suggested for revision and improvement of current services. Discussion focuses on costs and budgets, expanding needs, and community support. (AEF)

Discusses changes in academic libraries, especially reference services, in light of the needs of increasingly diverse ethnic and minority users who have traditionally been underserved and underrepresented. Library collections, budget priorities, recruitment and training of librarians and staff, campus support services, and the use of technology…

Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)