Describes the use of paraprofessional library staff at Aurora Library (Colorado) to teach part of the bibliographic instruction sessions. Highlights include strategic planning, revising the library instruction program to incorporate reduction and still meet the students' educational needs, staff attitudes, and program evaluation and changes. (LRW)

Discusses first three steps of a general model for use in planning and implementing innovative programs in organizations: identifying problem, forming task force, finding out more about problems. Application and evaluation of model at large academic library to investigate receptivity of faculty to increased teaching activities by librarians is…

Discusses library reference services. Topics include the historical development of reference services; instruction in library use, particularly in college and university libraries; guidance; information and referral services and how they differ from traditional question-answering service; and future concerns, including user fees and the planning…

The integration of library user education into the general education curriculum is discussed in 25 articles. Major areas covered include bridging the gap between high school and college; library skills in community colleges; library skills in colleges and universities; library use skills for off-campus programs; and issues related to…

Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…

Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)