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Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.
Peer reviewed Peer reviewed
Bunge, Charles A. – Reference Librarian, 1999
Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…
Descriptors: Data Collection, Evaluation Methods, Librarians, Library Collections