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Coffman, Steve1
Hopkins, Alison1
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Saxton, Matthew L.1
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Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources.
Peer reviewed Peer reviewed
Hopkins, Alison; Sapiie, Jacquelyn – Reference Librarian, 1999
Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)
Descriptors: Internet, Librarians, Library Catalogs, Library Research
Staffing the Reference Desk in the Largely-Digital Library.
Peer reviewed Peer reviewed
Coffman, Steve; Saxton, Matthew L. – Reference Librarian, 1999
Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)
Descriptors: Comparative Analysis, Cost Effectiveness, Information Networks, Library Personnel