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Library Services | 7 |
Library Surveys | 7 |
Reference Services | 7 |
Academic Libraries | 3 |
Evaluation Methods | 3 |
Higher Education | 3 |
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Media Specialists | 2 |
Public Libraries | 2 |
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Reference Librarian | 7 |
Author
Hopkins, Alison | 1 |
Hults, Patricia | 1 |
Lederer, Naomi | 1 |
McCann, Linda | 1 |
Pease, Barbara | 1 |
Power, Colleen | 1 |
Sapiie, Jacquelyn | 1 |
Shontz, Marilyn L. | 1 |
Truett, Carol | 1 |
Wallach, Ruth | 1 |
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Journal Articles | 7 |
Reports - Research | 6 |
Information Analyses | 2 |
Reports - Evaluative | 2 |
Reports - Descriptive | 1 |
Tests/Questionnaires | 1 |
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North Carolina | 2 |
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Lederer, Naomi – Reference Librarian, 2001
Summarizes national survey findings of email reference services in academic and public libraries; describes types of email reference services for selected Colorado libraries; and focuses on a detailed overview and analysis of two years of Colorado State University's email reference experiences. (Author/LRW)
Descriptors: Academic Libraries, Electronic Mail, Higher Education, Library Services

Hopkins, Alison; Sapiie, Jacquelyn – Reference Librarian, 1999
Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)
Descriptors: Internet, Librarians, Library Catalogs, Library Research

Shontz, Marilyn L. – Reference Librarian, 1994
Describes a study of secondary school library media specialists that was conducted to investigate the potential use of reference transaction measures. The use of the Reference Transaction Module is explained which used three different output measures: Transaction Analysis, Reference Completion Rate, and Transactions per Student. (LRW)
Descriptors: Evaluation Methods, Learning Resources Centers, Library Services, Library Surveys

McCann, Linda; Wallach, Ruth – Reference Librarian, 1999
Discusses new technologies and the value of one-on-one personalized interaction in the reference environment and reports results of an informal survey of practitioners that investigated their views on the influences of theoretical models and new technologies on reference service. Highlights include collection development; interpersonal relations;…
Descriptors: Interpersonal Communication, Interpersonal Relationship, Librarian Attitudes, Library Collection Development

Hults, Patricia; And Others – Reference Librarian, 1992
Includes four articles that discuss the evaluation of library reference services. Topics addressed include unobtrusive testing; measuring the accountability of reference librarians by behavioral rather than factual evaluation; on-the-job training of reference librarians; and faculty expectations of academic reference librarians. (52 references)…
Descriptors: Academic Libraries, Accountability, Evaluation Methods, Higher Education

Pease, Barbara; Power, Colleen – Reference Librarian, 1994
Discussion of off-campus library services focuses on a literature review of surveys on reference services to off-campus users that investigated the philosophy of service, student demographics, the reference environment, materials provision, theory versus practice, reference assessment and guidelines, local library partnerships, and future trends.…
Descriptors: Academic Libraries, Evaluation Methods, Futures (of Society), Guidelines

Truett, Carol – Reference Librarian, 1994
Discusses the results of a survey of school librarians in North Carolina conducted to determine the extent of CD-ROM and videodisk use and how they are changing the teaching of library, information, and research skills. CD-ROM and videodisk titles are listed, and recommendations for further study are suggested. The questionnaire is appended.…
Descriptors: Elementary Secondary Education, Librarians, Library Automation, Library Instruction