Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)

Through a review of literature, information-seeking characteristics of multiethnic groups are identified. Discusses barriers to communication in libraries, program development for patrons for whom English is a second language, needs assessments, outreach, training, and recruitment. (AEF)

Examines literature for guiding libraries to develop services that comply with the Americans with Disabilities Act of 1990. Presents a case of the University of Alabama Libraries' establishment of a technologies lab to serve the needs of the blind, visually impaired, and learning disabled students; examines problems and efforts to increase staff…