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Rielly, Loretta J.; Browning, Garry A. – Reference Librarian, 1995
Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)
Descriptors: Academic Libraries, Higher Education, Library Collections, Library Instruction

Rettig, James – Reference Librarian, 1996
Discusses trends in library reference services, focusing on the needs of the individual user. Highlights include the effects of CD-ROM; the growth of online systems; tiered reference service structures; roving reference librarians; going out to users; user studies; and bibliographic instruction. (LRW)
Descriptors: Librarians, Library Instruction, Library Services, Online Systems