Discussion of technological developments in library reference services focuses on contributions of the H. W. Wilson Company and highlights CD-ROM technology. Topics discussed include online access; menu-driven systems; CD-ROM hardware and software concerns; user response to CD-ROM; quality control of databases; pricing considerations; and future…

Because the publication of census data on CD-ROM has expanded the capabilities of users, librarians need to consider issues involved in providing census and Geographic Information Systems (GIS) services, selecting GIS software, and providing user support. (JMV)

Describes a HyperCard program developed at the University of Denver library to provide computer-assisted reference service for business information as well as instructions for using the online catalog and a database of journal articles. Examples of menu screens are included, and usage of the program is examined. (five references) (LRW)