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Peer reviewedMardikian, Jackie; Kessleman, Martin – Reference Services Review, 1995
Libraries are moving to an environment where information resources are located worldwide and can be accessed from remote locations. Librarians need to free themselves from the constraints of the reference desk. Implementing a hierarchical model with a mix of librarian and nonlibrarian staffing can improve user services. (JMV)
Descriptors: Academic Libraries, Change Strategies, Electronic Libraries, Futures (of Society)
