Virginia Commonwealth University reduced its ready reference collection by integrating the majority into the general reference collection. The project was a success and advantages for staff included more time and focus on users; expanded knowledge of collection; and reduced stress. (JMV)

Examines the history of telephone directory collections in libraries and describes a survey of telephone directory use at the Colorado State University libraries. Data collection is described, and implications for more effective use of such collections are suggested. An appendix lists sources that augment telephone directory collections. (16…