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Reference Services Review | 21 |
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Ward, David | 2 |
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Ohles, Judith K. – Reference Services Review, 1989
Describes reference materials that may be useful in finding legal cases decided by the U.S. Supreme Court. Case citations and case names are explained, finding a case on a particular topic is addressed, and sources for finding a major Surpeme Court case by case name or topic are given. (LRW)
Descriptors: Annotated Bibliographies, Court Litigation, Information Sources, Library Services

Berwind, Anne May – Reference Services Review, 1991
Discusses the need for reference desk orientation for newly hired or reassigned librarians and presents an outline of a suggested orientation program. Orientation conducted by a supervisor is discussed, practical and philosophical aspects of reference service are addressed, and written materials that support the training are recommended. (nine…
Descriptors: Librarians, Library Services, Orientation Materials, Reference Services

Patterson, Rory – Reference Services Review, 2001
Describes the use of the Virtual Reference Desk by the Department of Energy library to provide live reference services via the Internet. Discusses the shift in users from Department of Energy employees only to including the general public, and the resulting need for reference librarians to increase the diversity of their skills. (LRW)
Descriptors: Electronic Libraries, Internet, Librarians, Library Services

Diamond, Wendy; Pease, Barbara – Reference Services Review, 2001
Describes a study at California State University at Chico that analyzed the types of reference questions received by their digital reference service over a two-year period. Suggests a strategy for improving the process of answering broad or complex questions remotely. (Author/LRW)
Descriptors: Academic Libraries, Case Studies, Electronic Libraries, Higher Education

Bonta, Bruce; Kalin, Sally – Reference Services Review, 1989
Based on the experiences of the staff at the Penn State University Libraries, this article focuses on two issues involved in public use of CD-ROM products in an academic library setting: placement of CD-ROM systems in the reference area; and staffing and responsibility for equipment and software. (MES)
Descriptors: Academic Libraries, Higher Education, Library Personnel, Library Services

Koster, Gregory E. – Reference Services Review, 1992
Reviews the development of codes of ethics for library reference service and the deficiencies of the code approach; surveys published case studies and hypothetical situations on the issue of unbiased service; and proposes a value-based approach that clarifies the real conflicts and leads to personal decision-making. (34 references) (LRW)
Descriptors: Bias, Case Studies, Codes of Ethics, Decision Making

Ruppel, Margie; Fagan, Jody Condit – Reference Services Review, 2002
Analyzes survey results of university students who used the instant messaging (IM) reference service at Southern Illinois University Carbondale's library. Focuses on the results of two surveys, including a comparison of IM reference and traditional reference desk experiences; provides an overview of the IM reference system and usage data; and…
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Library Services

Frantz, Paul – Reference Services Review, 1991
Suggests several ways that reference librarians can improve their skills beyond library school training. Reference interviews are discussed; effective methods of browsing the reference collection are described; opportunities for learning at the reference desk are suggested; and professional reading and study is discussed, including professional…
Descriptors: Interviews, Librarians, Library Education, Library Services

Wu, Qi – Reference Services Review, 2003
Discusses the application of win-win mindsets and strategy in the employment of LIS (library and information science) graduate assistants in academic library reference services. Considers recruitment, training and support, transition, treating graduate assistants as colleagues, differences from graduate assistants who are not LIS students, and…
Descriptors: Academic Libraries, Employment Practices, Graduate Students, Higher Education

Stemper, James A.; Butler, John T. – Reference Services Review, 2001
Presents an organizational model for providing digital reference services to all users who access the library remotely that was developed for distance learners at the University of Minnesota-Twin Cities library. Describes the planning and implementation process, and discusses organizational change issues and the value of digital reference services…
Descriptors: Academic Libraries, Distance Education, Electronic Libraries, Higher Education

Ward, David – Reference Services Review, 2003
Describes a method of library staff training based on chat transcript analysis in which graduate student workers at a university reference desk examined transcripts of actual virtual reference desk transactions to analyze reference interviews. Discusses reference interview standards, reference desk behavior, and reference interview skills in…
Descriptors: Academic Libraries, Graduate Students, Higher Education, Library Personnel

Dankert, Holly Stec; Dempsey, Paula R. – Reference Services Review, 2002
Discusses types of peer training and describes the development of peer training instruction for reference/instruction librarians at DePaul University (Illinois) to keep communication open among staff members, share subject expertise, sharpen skills needed in group and one-on-one instruction, train new librarians, and provide ongoing professional…
Descriptors: Academic Libraries, Communication (Thought Transfer), Higher Education, Librarians

Francoeur, Stephen – Reference Services Review, 2001
Reviews the use of chat reference services in libraries and analyzes current trends. Highlights include a survey of libraries providing chat reference; software used; the move toward digital reference; institutional issues; user needs; staff needs; technology problems; and questions for further research. (LRW)
Descriptors: College Environment, Computer Software, Electronic Libraries, Higher Education

Ernest, Douglas J.; And Others – Reference Services Review, 1992
Examines the history of telephone directory collections in libraries and describes a survey of telephone directory use at the Colorado State University libraries. Data collection is described, and implications for more effective use of such collections are suggested. An appendix lists sources that augment telephone directory collections. (16…
Descriptors: College Libraries, Higher Education, Information Needs, Library Collections

Miller, Frank W.; Loeding, Deborah Voigt – Reference Services Review, 1989
Discussion of technological developments in library reference services focuses on contributions of the H. W. Wilson Company and highlights CD-ROM technology. Topics discussed include online access; menu-driven systems; CD-ROM hardware and software concerns; user response to CD-ROM; quality control of databases; pricing considerations; and future…
Descriptors: Computer Software, Costs, Databases, Futures (of Society)
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