The study proposes a frontline deliberate learning (FDL) process involving knowledge generation, knowledge articulation, and knowledge codification, which enable organizations to capture knowledge embedded in the frontlines. It examines the antecedent effects of three orientations (i.e., performance, learning, and customer orientation) at both the…

Previous studies reveal a gap in literature relating the contribution of personal knowledge management (PKM) at the individual level within organization. In addition, the mediating role of organizational learning in the relationship between transformational leadership on personal knowledge management is less studied. Therefore, this study aims to…