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| Mergen, A. Erhan | 1 |
| Pray, Thomas F. | 1 |
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Peer reviewedMergen, A. Erhan; Pray, Thomas F. – Simulation & Gaming, 1992
Reviews the development and the principal elements of total quality management (TQM) and demonstrates methods for introducing some of the key elements into a strategy-oriented business simulation game that can be used to teach future managers. Topics discussed include increased focus on the customer; continuous improvement; and competitive…
Descriptors: Administrator Education, Algorithms, Computer Games, Computer Simulation
