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Warfel, David J.; And Others – Social Work, 1981
Discusses components of a consumer feedback system and methods for the systematic collection of information. The system used by the "Teaching-Family Model" approach to residential treatment illustrates the successful implementation of feedback. (Author)
Descriptors: Accountability, Community Organizations, Community Services, Consumer Protection
Peer reviewed Peer reviewed
Jones, Terry – Social Work, 1975
Overloaded services, scarce resources, and multiproblem families are among the problems prompting a serious look at coordination of services. This is a sophisticated and promising form of organizational technology that may well be, as the author suggests, an important device for improving service efficiency and comprehensiveness. (Author)
Descriptors: Community Services, Cooperative Planning, Coordination, Efficiency