A survey of 452 special librarians was conducted by the Special Libraries Association to identify what they want new graduates to know. Communication skills, reference skills, and an attitude of service were considered by respondents to be more important than second master's degrees and management skills. (Author/EM)

Data derived from study of 142 natural science museums and nature centers indicates that 90 percent of facilities had libraries (46 percent informally organized). Libraries are not funded to same degree as extra-exhibit educational programs; staffing is less often full-time and professional; collections, services and use levels show great…

Encapsulates a wrap-up session on technical programs presented at the Special Libraries Association's June 1987 conference, including presentations in the areas of information technology, management, education, and international issues. Ethics, value, leadership, international issues, image, and risk are identified as major themes of the…

Emphasizes the importance of good management for libraries and need to train librarians as managers. Difficulties librarians have faced in becoming managers, types of education being offered to librarians both in library schools and continuing education programs, and useful teaching methods for management study are highlighted. Twenty-seven…

Provides overviews of expert systems and library material selection, and describes six steps in the process of the development of the Monograph Selection Advisor, a demonstration prototype expert system that provides advice on monograph selection decisions. (17 references) (MES)

Investigates the provision of library services via satellite, explains briefly the operation and advantages of communication satellites, and discusses the various telecommunications equipment and services which, when coupled with satellite transmission, will enhance library activities. Demand trend projections for telecommunications services…

Explores problems in the design and evaluation of programs by which special libraries market their services, and identifies potentially useful approaches and quantifiable measures for market structure analysis, design decision-making, and marketing program evaluation. Eleven references and a list of nine use studies with survey instruments are…

Focuses on copyright problems associated with the duplication of audiovisual and nonprint materials, giving specific attention to illustrations, photographs, drawings and maps, slides and transparencies, audiotapes and phonorecords, films and filmstrips, videotapes and videodiscs, and audiovisual packages. A 104-item bibliography is included. (EJS)

Examines the competitive intelligence approach to corporate information gathering, and discusses how it differs from the traditional library information center approach. Steps for developing a competitive intelligence system in the library information center are suggested. (33 references) (MES)

Briefly reviews the literature addressing the psychological needs of those who must adapt to automation in the workplace, emphasizing the causes and treatment of automation fears on the part of library personnel. A bibliography cites more than 40 sources. (FM)

Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…

Reviews and analyzes the literature on the relationship of library and information services to the productivity of the organization they support. Studies are included that examine the value of information services, the overall effect of information on industrial productivity, characteristics of productive organizations, and characteristics of…

This discussion of the state of librarianship and information science highlights librarianship as a profession; education versus training; changing the name of "librarian"; information technology; information policies and politics; information economics; information associations; and cooperative activities among associations. Eleven…

Surveys the impact of computers and related technology on reference work in Australia highlighting online information retrieval and related databases; Australian Information Network; coverage of Australian material in local and foreign databases; Australian Bibliographic Network; electronic mail; Australian Consortium for Social and Political…

The first of two papers on leadership and information professionals reviews some relevant management literature. Twenty references are listed. The second paper outlines seven steps for personal/career planning: (1) Background; (2) Strengths and Weaknesses; (3) Environment; (4) Options; (5) Selection; (6) Action Plan; and (7) Evaluation. (MES)