Describes PENNTAP, a technical information service that supplies free assistance to business, industry, and local governments through a one-to-one contact between specialists and users, and through the cooperation of university faculty, library staff, and federal and private sources. (FM)

Discusses new directions and patterns of service as the academic library shifts from providing access to sources of information to providing information itself. Services of the University of Rochester Library System are cited as using interpersonal communications and public relations skills to provide resources and technologies. Four references…