There are two principal aspects of automation: the theoretical, or systems area, and the practical or production side. This paper outlines the lessons learned and the problems encountered in planning and implementing an automation program. (Author/NH)

A general discussion of on-line procedures, batch and real-time updating, types of files and indexes, terminals, and the use of a general-purpose data management system as a vehicle for on-line operation is followed by an Appendix giving detailed information on each on the known systems. (14 references) (Author/NH)