Discusses the background and theory of the Critical Success Factors (CSF) management method, as well as its application in an information center or other special library environment. CSF is viewed as a management tool that can enhance the viability of the special library within its parent organization. (FM)

Reports on interviews with 25 information professionals regarding their experiences in corporate information centers and the value of information to the organization. Topics addressed include (1) knowing the organization; (2) marketing services; (3) financial planning; and (4) being/having a boss. A directory of subjects interviewed is included.…

Discusses two ways that perceptions concerning effectiveness of special libraries and information centers can be changed--change methods used to account for library financially and change provision of services to better meet users' needs. Seven steps for increasing real and perceived value of library to organization are proposed. (11 sources) (EJS)

Provides an introduction to "From the Top: Profiles of U.S. and Canadian Corporate Libraries and Information Centers," a compilation of profiles of selected North American corporations. Areas covered in the profiles include professional profiles of library administrators, history, physical facilities, staff size, user populations,…