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Library Administration	2
Program Implementation	2
Employee Attitudes	1
Employee Responsibility	1
Employees	1
Information Needs	1
Information Services	1
Library Planning	1
Literature Reviews	1
Management Teams	1
Marketing	1
Needs Assessment	1
Organizational Climate	1
Participative Decision Making	1
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Special Libraries	1
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Special Libraries

Author

Manfields, Jerry W.	1
Mourey, Deborah A.	1
Williams, Robert V.	1
Zachert, Martha Jane	1

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Journal Articles	2
Reports - Descriptive	2
Guides - Non-Classroom	1
Information Analyses	1
Opinion Papers	1

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Quality Circles for Management Decisions: What's in It for Libraries?

Peer reviewed

Mourey, Deborah A.; Manfields, Jerry W. – Special Libraries, 1984

Describes use of quality circles (QC)--small groups of employees who meet regularly and voluntarily to identify, solve, and implement solutions to work-related problems--as a form of participative decision making, highlighting QC concept, establishing a QC, introduction process, management support, benefits, evaluation, and shortcomings. Thirteen…

Descriptors: Employee Attitudes, Employee Responsibility, Employees, Library Administration

Marketing Measures for Information Services.

Peer reviewed

Zachert, Martha Jane; Williams, Robert V. – Special Libraries, 1986

Explores problems in the design and evaluation of programs by which special libraries market their services, and identifies potentially useful approaches and quantifiable measures for market structure analysis, design decision-making, and marketing program evaluation. Eleven references and a list of nine use studies with survey instruments are…

Descriptors: Information Needs, Information Services, Library Administration, Library Planning