Few districts have more miles on their 1-to-1 computing initiatives than Texas' Irving Independent School District, where the teachers have had laptops since 1996 and the current student program began with a pilot launched in 2001. Today, the Irving 1-to-1 program puts close to 12,000 laptops in the hands of students and teachers throughout the district. One key to a successful program is taking full advantage of the support options the vendor provides when making the purchase. In this article, veteran IT leaders provide tips to help with the upkeep of a district's 1-to-1 computing program.