Characteristics of both successful and unsuccessful tutors at the Open University are illustrated, based on first-hand observation of staff members. Areas covered include: knowledge and handling of subject matter, general teaching skills, classroom skills, social competence, values and work rate, administrative competence, and style. (LBH)

Tutors and tutor-counselors assist individual students in the Open University. The effects on student's tutors of providing resources to tutor-counselors to offer extra sessions for first-year students who appear to need additional help are reported. (JMF)