Underutilized in higher education, soft systems thinking can mitigate common challenges in implementing instructional design and technology initiatives. A valuable approach is soft systems methodology (SSM), which captures multiple stakeholder perspectives in rich pictures and activity models to support structured conversations about how to…

A core element of systems thinking is perspective taking. Perspectives help people distinguish between salient and irrelevant information, take particular types of actions, and make sense of the world. In this article, we consider what systems thinking and perspective taking means for designers in education. First, we present a framework,…