ERIC Number: EJ1473319
Record Type: Journal
Publication Date: 2025-May
Pages: 17
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-8756-3894
EISSN: EISSN-1559-7075
Available Date: 2025-04-07
The Effects of Conversational Agents on Human Learning and How We Used Them: A Systematic Review of Studies Conducted before Generative AI
TechTrends: Linking Research and Practice to Improve Learning, v69 n3 p628-644 2025
The popularity of generative AI chatbots, such as ChatGPT, has sparked numerous studies investigating their use in educational contexts. However, it is important to note that chatbots are not a new phenomenon; researchers have explored conversational agents across diverse fields for decades. Conversational agents engage users in natural language conversations through text or voice interfaces. While these agents have demonstrated potential for enhancing human learning, relatively few studies have assessed their overall effectiveness or the contexts in which they are implemented in education. To address this gap, we systematically reviewed empirical studies published before the emergence of ChatGPT. Given the transformative impact of generative AI technologies, we argue that it is crucial to summarize research on conversational agents conducted prior to this paradigm shift. Understanding the educational applications of earlier chatbots provides valuable context for evaluating and guiding ongoing developments in the era of generative AI. Our review examined 3,045 articles, ultimately selecting 23 studies encompassing 29 implementations published between 2004 and 2019. The findings highlight variations in chatbot interfaces, learning modes, and interactions, with evidence of medium to large effects on learning outcomes and positive usability perceptions. Common limitations included non-random sampling methods and small sample sizes. Future research directions emphasize the importance of addressing contextual, implementation, and methodological considerations to advance the field further.
Descriptors: Computer Mediated Communication, Artificial Intelligence, Technology Uses in Education, Technology Integration, Program Effectiveness, Educational History, Computer Interfaces, Effect Size, Usability, Sampling, Sample Size, Educational Research
Springer. Available from: Springer Nature. One New York Plaza, Suite 4600, New York, NY 10004. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-460-1700; e-mail: customerservice@springernature.com; Web site: https://link.springer.com/
Publication Type: Journal Articles; Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: 1Sam Houston State University, Huntsville, Houston, USA; 2Texas A&M University, College Station, USA