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Total Quality Management and Media Services: The Deming Method.
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Richie, Mark L. – TechTrends, 1992
W. Edwards Deming built a 40-year record of quality management in Japan known as Total Quality Management (TQM). His 14 points require a change in the belief system of managers and media directors, but their implementation in government agencies and schools will produce increased time for better services, better communications, and new programs.…
Descriptors: Administration, Cost Effectiveness, Elementary Secondary Education, Higher Education