Monitors several measures of progress toward a breakthrough improvement in computer manuals. Reports observations from a benchmark study of the state of the art in computer manuals, both paper and online. Suggests additional areas for improvement. (RS)

Investigates the extent to which draft reviews improved the technical accuracy of two computer documents. Finds that draft reviews encouraged reviewers to make suggestions about all aspects of a document, not only technical accuracy. Recommends that draft reviews be supplemented by numerous other quality control techniques such as user reviews and…

Explains format, style rules, and lexicographic conventions that improve clarity and precision in a technical glossary. Discusses general rules, rules of style, rules of grammar and syntax, and rules for figures. Describes the computer display techniques and file management system used to develop such a glossary. (SR)