Details the "technical documentation process," a basic five-step process for managing technical documentation projects: assessment, analysis, design, development, and validation. (SR)

Points out that most technical communication groups within larger organizations are considered support organizations. Argues that, by moving from the support model to a services model based on entrepreneurial ideas, these groups are better able to place value on the work they produce by setting themselves up as development groups to pitch bids and…

Presents an approach to document numbering, document titling, and process measurement which, when used with fundamental techniques of statistical process control, reveals meaningful process-element variation as well as nominal productivity models. (SR)

Presents an overview of principles and heuristics for designing minimalist instruction, with examples and theoretical or empirical arguments. Provides a starting point from which to create minimalist instruction to suit a variety of uses. (SR)

Examines significant new business proposal efforts for United States Department of Defense contracts. Identifies six "pillars" of a contractor's proposal preparation costs. Derives a formula that characterizes proposal preparation costs. Demonstrates that a quick, accurate cost model can be developed for proposal publishing. (RS)

Draws on both workplace and academic sources to offer a flexible technical communication education model (TC model). Describes 10 attributes that meet industry's changing needs, and describes a recent National Science Foundation technical communication summer program that used the TC model. (SR)

Outlines the internal usability review, a systematic examination of documentation to identify basic usability issues and solve problems. Discusses typical user problems and explains the review steps that eliminate documentation problems before they become problems for the customer. (SR)

Argues that a holistic approach to defining quality is helpful to technical communicators, who often must ensure quality without knowing what is meant by quality in a given instance. Describes a holistic model of quality that includes four emphases: internal, external, subjective, and objective. Notes that the definition of quality differs…

Discusses three challenges (dealing with program diversity, accommodating conflicting emphases, and precipitating positive change) in evaluating academic technical communication programs. Outlines an approach to program evaluation that redefines the stakeholders to include a wide range of partners in both workplace and academy, and that uses a…

Argues that the internal agency model of a marketing communications department forces the department to compete with outside sources for work, while department members sharpen their skills and improve their knowledge of their company's business. Describes the process for creating such an internal agency, including initiating, implementing, and…

Explores what it means to think visually and spatially in hypertexts and how users react and maneuver in real and virtual three-dimensional spaces. Offers four principles of visual thinking that can be applied when developing hypertexts. Applies these principles to actual hypertexts, demonstrating how selectivity, fixation, depth discernment, and…

Discusses a process to guide technical writers engaged in writing a script for a video production on a technical subject. Offers an example of the development of such a script from a video demonstrating a surgical procedure. (SR)

Explains the rhetorical implications of actions and states in various models of procedural discourse and in specific writer strategies. Considers more flexible alternatives to the "streamlined-step" model. States that one goal of technical communicators may be to help ensure that systems are designed, developed, implemented, and supported with…

Describes how reference-based instruction can be incorporated into an instructional system design. Provides specific examples of learning objectives and student exercises. Defines reference-based instruction and outlines its benefits. Lists guidelines for how to structure usability tests for Help systems. Advises how technical communicators can…

Discusses demands users face when searching for information in online libraries of product documentation. Demonstrates how physical libraries provide a helpful metaphor for design. Offers heuristics and a conceptual prototype for facilitating electronic document retrieval. Argues that the search form itself should communicate the way materials are…