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Peer reviewedDaniel, Reva – Technical Communication: Journal of the Society for Technical Communication, 1995
Describes a project to train Veterans Administration subject-matter specialists to develop letters that convey the information veterans need in a format and language they can understand. Presents a case study of the effectiveness of a new version of a letter. Finds that the new letter added value by greatly reducing the need for veterans to call…
Descriptors: Case Studies, Higher Education, Letters (Correspondence), Program Descriptions
