Argues for changes in the way technical communicators design new documentation systems to accommodate readers with impaired vision, mental abilities, and motor control. Recommends use of larger type, careful choice of ink and paper color, use of matte-finish paper, thoughtful page and screen design, and use of contextual aids, priming strategies,…

Finds that a graphical browser (a graphical representation of the structure of a hypertext document) had no effect on recall, comprehension, or recall of text structure but that it did increase the amount of text read by users and reduced the number of nodes repeated during reading. (SR)