Establishes a practical model of the document-development process for writers in nonacademic settings. Pulls together and builds from recent research about writers and writing in the workplace. Reveals the process to contain both linear and recursive elements. Asserts that writers must be involved early in the process. (SR)

Asserts that research in technical communication must grow in quantity, quality, and coherence. Assesses the research reports in the proceedings of the annual conferences of the Society for Technical Communication for the last 20 years. Suggests a model for future growth. (SR)