Shows how accident reports in a large government agency fail to account for the multidimensional nature of accidents in tightly coupled technologies. Proposes a three-dimensional model of accident analysis to illustrate how underlying models of causality influence the structure of technical reports and the nature of the argument over…

Builds on arguments in risk communication that the predominant linear risk-communication models are problematic for their failure to consider audience and additional contextual issues. Argues that "risk" is socially constructed. Argues for an approach that involves the public in fundamental ways at the earliest stages of the…

Suggests a method for modeling the characters of readers and writers as they are shaped in the process of writing about public policy issues. Uses this model to examine classroom oral presentations of four professionals. Integrates consideration of writing process, audience, ethics, and public policy issues. (HB)