Providing quality technical support in K-12 environments can be challenging. Unlike the business world, there is generally a less-than-ideal ratio of technical staff to computers, numerous software titles from dozens of vendors, and of course--a much smaller budget. The Victor Central School District in Victor, New York, has employed a number of…

There has long been a power struggle between techies and teachers over classroom computer desktops. IT personnel tend to believe allowing "inept" educators to have unfettered access to their computer's hard drive is an open invitation for trouble. Conversely, teachers often perceive tech support to be "uncaring" adversaries standing in the way of…