A framework is described to assist institutions in evaluating the extent to which activities described as "quality improvements" or "quality enhancements" are likely to directly improve the student experience. The framework classifies ways of improving the student experience into "coaching improvements",…

Evaluation of higher education can be described a species of its own with only few connections with other fields of evaluation. When considering the future developments in higher education evaluation (quality assurance), it is useful to observe its similarities and differences with various evaluation approaches in other than higher education…

This paper reports a recent national study by the Centre for the Study of Higher Education into contemporary practices in student assessment in Australian higher education and the issues of quality assurance facing the sector in the light of public speculation and concern about academic standards. A major issue emerging from the project is the…

As a consequence of the suspension of a system of yearly evaluations of individual courses with student questionnaires, the University of Leuven organised a broad consultation of the academic community focussing on what they expect from a system based on student feedback. The study revealed that this community attaches great importance to a clear…