Describes a nine-step method to overcome resistance from participants and get the most from using role playing in training. (JOW)

A four-style behavior questionnaire is used as an assessment instrument to help in predicting trainees' behavior. It is argued that the four-style behavior theory has been a helpful training tool and it can be used with measurable success in a number of subject areas: interpersonal communication, performance appraisal, and conflict resolution.…

Reviews a number of books and films on behavior modification techniques in training and provides names and addresses of publishers. Presents information to give managers and trainers a choice of different reinforcement and feedback mechanisms. (MF)

Describes the Participant Action Planning Approach (PAPA) process that requires each trainee to prepare a list of concrete actions or changes he or she plans to make back on the job once the training program is over. Benefits of PAPA are discussed, including transfer of learning, verbalization, and commitment. (CT)

The author describes the behavior modeling program for supervisors at St. Luke's Hospital in New York City. The program involves writing scripts to model supervisory behavior in problem situations, videotaping the behavior, and evaluating supervisory learning from before-and-after tapes. (MF)